Customer service
Our friendly customer service team can help with most enquiries — rates, bins, parking, planning, services, complaints.
(08) 9000 0000
Mon–Fri 8:30–5:00
Contact council
Talk to your council.
Most things can be done online — but if you need to speak to a person, here's how. Our customer service team is open Monday to Friday, 8:30am to 5:00pm.
How to reach us
Five ways to contact council.
Emergencies
Fallen trees, water leaks, dangerous road hazards, and other urgent matters outside business hours.
1800 000 000
24 / 7
Citizen portal
Pay rates, report issues, request services, submit applications, and track progress on requests you've already made.
portal.metrocouncilwa.gov.au
Visit →
General enquiries
For non-urgent matters and written records. Replies within two business days.
council@metrocouncilwa.gov.au
Civic Centre
Drop in to our customer service counter at the Civic Centre. Most matters can be handled at the counter; complex matters by appointment.
10 Council Way, Perth
Mon–Fri 8:30–5:00
Need an interpreter?
Free interpreting available through TIS National. Translated information is available in multiple languages on request.
131 450
TIS National
Accessibility
If you need help with this website.
Metro Council aims to meet WCAG 2.1 AA accessibility standards. If you have trouble using this site, find content you can't read, or need information in an alternative format (large print, audio, plain language), please contact us by phone or email and we'll get it to you.