Digital Services Officer

Metro Council WA | Perth, Western Australia | Full-time

Are you passionate about using technology to improve community services? Join Metro Council WA as we transform how we serve our 85,000 residents across Perth's inner and middle suburbs. We're looking for a Digital Services Officer to play a key role in our ongoing digital transformation journey.

About the Role

Reporting to Aiden Cross, Director of Digital & Information Services, you'll be instrumental in supporting our council-wide digital transformation initiative. This is an excellent opportunity for a recent IS/IT graduate who enjoys bridging the gap between technology and people. You'll work closely with staff across all departments, from planning and parks to community services, helping them embrace new digital tools while ensuring our residents benefit from improved online services.

Our 8-person Digital & Information Services team is at the heart of modernising everything from our citizen portal to internal workflow systems. You'll be joining at an exciting time as we balance innovation with the community-focused values that define local government.

Key Responsibilities

• Configure and maintain our new citizen portal, ensuring residents can easily access services like planning applications, waste collection schedules, and community program bookings
• Deliver training sessions to council staff on new digital systems, adapting your approach for varying levels of technical confidence
• Provide first-line technical support for both staff and citizens experiencing issues with digital services
• Assist with user acceptance testing for new system implementations and upgrades
• Create user guides and documentation that make complex systems accessible to non-technical users
• Monitor system performance and work with external vendors to resolve technical issues
• Support data migration projects as we transition from legacy systems
• Collaborate with department coordinators to identify opportunities for process improvement through technology

What You'll Bring

• Bachelor's degree in Information Systems, Information Technology, or related field
• Strong communication skills with the ability to explain technical concepts to non-technical audiences
• Customer service mindset and patience when supporting users with varying technical abilities
• Experience with web-based applications, databases, and basic troubleshooting
• Analytical thinking and problem-solving approach to system configuration challenges
• Adaptability to work in a changing environment as we implement new technologies
• Interest in local government and community service delivery
• Experience with training delivery or technical documentation (desirable)
• Knowledge of accessibility standards for digital services (desirable)

What We Offer

• Competitive salary commensurate with experience and qualifications
• Professional development opportunities including training in emerging technologies and local government operations
• Flexible working arrangements including hybrid work options
• Comprehensive health and wellbeing benefits including employee assistance program
• Generous leave entitlements including study leave for continued education
• Opportunity to make a real impact on your local community
• Career progression pathways within our growing digital services team
• Collaborative work environment with supportive colleagues across all departments
• Modern workplace with updated IT infrastructure and equipment

How to Apply

Submit your application including a cover letter and resume through our online portal at [careers.metrocouncilwa.gov.au]. In your cover letter, please address how your skills and experience align with supporting digital transformation in a community-focused environment.

Applications close: 5:00 PM, Friday 24 January 2025

For questions about this role, contact the People, Culture & Community Engagement team at careers@metrocouncilwa.gov.au or (08) 6555 0100.

Metro Council WA is an equal opportunity employer committed to creating an inclusive workplace that reflects the diversity of our community.